LEGAL ADVICE

LEGAL WARNING

The Owner informs you about its Privacy Policy regarding the treatment and protection of personal data of users and clients that may be collected during navigation, when purchasing a product or when contracting a service through the Website: // bodynutricion5.com/

n this sense, the Owner guarantees compliance with current regulations regarding the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). . It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (GDPR).

The use of the Website implies acceptance of this Privacy Policy, as well as the conditions included in the Legal Notice.

IDENTITY OF THE CONTROLLER

Responsible: CRISCANARIA5 S.L.
NIF: B02660728
Registered in the commercial registry of Huelva, volume 10876, book, section, folio 25, page 194599, inscription.
Address: Maestro Cervera Lloret, 26 46369 Alborache, Valencia – Spain.
Email: Tienda@bodynutricion5.com
Website: //bodynutricion5.com/

PRINCIPLES APPLIED IN DATA PROCESSING

In the processing of your personal data, the Owner will apply the following principles that comply with the requirements of the new European data protection regulation (GDPR):

Principle of lawfulness, fairness and transparency: The Data Controller will always require consent for the processing of personal data, which may be for one or more specific purposes about which the Data Controller will inform the User beforehand with absolute transparency.
Principle of data minimisation: The Data Controller shall request only the data strictly necessary for the purpose or purposes for which it is requested.
Principle of limitation of the storage period: The Data Controller shall keep the personal data collected for the time strictly necessary for the purpose or purposes of the processing. The Data Controller shall inform the User of the relevant retention period according to the purpose. In the case of subscriptions, the Data Controller shall periodically review the lists and delete those records that have been inactive for a considerable period of time.
Principle of integrity and confidentiality: The personal data collected shall be processed in such a way that their security, confidentiality and integrity are guaranteed. The Data Controller takes the necessary precautions to prevent unauthorised access or misuse of its users’ data by third parties.

COLLECTION OF PERSONAL DATA

You do not need to provide any personal data to browse the website.

The cases in which you do provide your personal data are as follows:

When contacting through the contact forms or sending an email.
When purchasing a product or contracting a service.

RIGHTS

The Data Subject informs you that he/she has the right to:

Request access to stored data.
Request rectification or deletion.
Request the restriction of their processing.
Object to the processing.
Request the portability of your data.

The exercise of these rights is personal and must therefore be exercised directly by the data subject, requesting it directly from the Data Controller, which means that any customer, subscriber or collaborator who has provided their data at any time may contact the Data Controller and request information on the data stored and how it was obtained, request rectification of the data, request the portability of their personal data, oppose the processing, limit its use or request the cancellation of such data in the files of the Data Controller.

To exercise your rights, you must send your request together with a photocopy of your National Identity Document or equivalent to the following e-mail address: tienda@bodynutricion5.com.

The exercise of these rights does not include any data that the Data Controller is obliged to keep for administrative, legal or security purposes.

You have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you consider that the processing of personal data concerning you is in breach of the Regulation.

PURPOSE OF THE PROCESSING OF PERSONAL DATA

When you connect to the Website to send an email to the Owner, subscribe to its newsletter or purchase a product or service, you are providing personal information for which the Owner is responsible. This information may include personal data such as your IP address, first and last name, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by – IONOS – only as described on the pages:

Legal Notice
Privacy Policy

The personal data and the purpose of the processing by the Data Controller are different depending on the information capture system:

Contact forms: The Holder requests personal data which may include: name and surname, email address, telephone number and website address in order to respond to Users’ queries, provide information and demonstrations of the Holder’s products and services, including quotations.

For example, the Data Controller uses these data to respond to messages, doubts, complaints, comments or concerns that Users may have regarding the information included on the Website, the products and services provided through the Website, the processing of personal data, questions concerning the legal texts included on the Website, as well as any other query that the User may have and which is not subject to the terms and conditions of the Website or the terms and conditions of contract.

Forms for contracting products or services: The Holder requests personal data which may include: name and surname, identity document (tax identification number, foreigner identification number, passport or residence permit), email address, postal address, telephone number and payment details (payment methods or bank details) in order to maintain a commercial relationship with the User, to send orders, to provide the contracted services and to carry out the invoicing and collection of the contracted products or services.

There are other purposes for which the Data Controller processes personal data:

To ensure compliance with the conditions set out in the Legal Notice page and applicable law. This may include the development of tools and algorithms to help the Website ensure the confidentiality of the personal data it collects.
To support and improve the services offered by this Website.
To analyse user browsing. The Owner collects other non-identifying data obtained through the use of cookies that are downloaded to the User’s computer when browsing the Website, the characteristics and purpose of which are detailed on the Cookies Policy page.

CONTENT FROM OTHER WEBSITES

Pages on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from another website behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking code, and monitor your interaction using this code.

COOKIES POLICY

In order for this website to function correctly it needs to use cookies, which is information that is stored in your web browser.

You can consult all the information relating to the policy of collection and treatment of cookies on the Cookies Policy page.

LEGITIMISATION FOR DATA PROCESSING

The legal basis for the processing of your data is:

The consent of the data subject.
Execution of the contract or the implementation of pre-contractual measures with the data subject, in order to provide him/her with a product or service purchased from the Data Subject.
To comply with legal obligations.

CATEGORIES OF PERSONAL DATA

The categories of personal data processed by the Data Controller are:

Identifying data.

PRESERVATION OF PERSONAL DATA

Personal data provided to the Data Subject will be retained until such time as the Data Subject requests its deletion.

WEB NAVIGATION

When browsing the Website, non-identifying data may be collected, which may include, IP address, geolocation, a record of how services and sites are used, browsing habits and other data that cannot be used to identify you.

The website uses the following third-party analysis services:

The Holder uses the information obtained to obtain statistical data, analyse trends, administer the site, study browsing patterns and to gather demographic information.

The Owner is not responsible for the processing of personal data by websites that you may access through the various links contained on the Website.

ACCURACY AND VERACITY OF PERSONAL DATA

You agree that the data provided to the Holder are correct, complete, accurate and current, as well as to keep them updated.

As User of the Website, you are solely responsible for the veracity and accuracy of the data submitted to the Website, exonerating the Owner from any liability in this regard.

ACCEPTANCE AND CONSENT

As a User of the Website, you declare that you have been informed of the conditions on the protection of personal data, you accept and consent to the processing of such data by the Owner in the manner and for the purposes indicated in this Privacy Policy.

To contact the Owner, subscribe to a newsletter or make comments on this website you must accept this Privacy Policy.

CHANGES TO THE PRIVACY POLICY

The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices.

These policies shall remain in force until they are modified by other duly published policies.

SHIPPING

How long will my order take to arrive?

The peninsular delivery time is 48/72 working hours from the time the order is placed.

Balearic Islands, Canary Islands, Ceuta, Melilla and Europe from 2 to 5 working days.

If for any reason the order has to be delayed we will contact you to let you know.

Please ensure that all details submitted are correct when placing an order; we are not responsible for incorrect/incomplete information such as name, shipping or billing addresses, postcode, telephone number, etc.

What is the shipping cost?

Shipping costs are not included in the price of the items. These will be shown in the summary of your purchase.

The costs will be calculated depending on the destination.

Can I request delivery of an order outside Spain?

Yes, we ship to 31 European countries. You can check them on our website.

What happens if I am not at the address I indicated when the courier is going to deliver the order?

There are 2 attempts to deliver the package sent, giving the possibility of arranging a new destination or going to one of the carrier’s offices.

After the order has been returned to our company, the customer can request the order again, paying the return costs and the new delivery costs.

What do I do if my order does not arrive?

If you have not received your order within 5 working days of confirmation of your order, please contact us by email at tienda@bodynutricion5.com.

Can I send my order as a gift?

Yes, we offer you the possibility of sending gifts through our online shop. To do this, make the purchase as usual, select the delivery address to which you want us to send the gift and in the step “Shipping” check the option “Wrap as a gift”. You can write a personalised message and we will take care of wrapping it in a special way.

Can I pick up my order at one of your warehouses?

We do not have a physical warehouse.

CUSTOMS AND TARIFFS

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Please note that shipments to the Canary Islands, Ceuta and Melilla will require the provision of a DNI/NIE for customs duties and taxes.

Prices on the site do not include taxes and customs duties (this applies to orders outside Europe, Canary Islands and UK). All applicable duties are to be borne by the customer. Unfortunately, we cannot estimate the amount of taxes you will pay, but your local customs office should be able to estimate the price.

Please note that if you choose not to pay import duties or taxes and choose to refuse the package, you will not be refunded the cost of shipping or the cost of returning the package.

For any questions or requests for information, you can send an email to tienda@bodynutricion5.com

RETURNS

GUARANTEE

In accordance with the Royal Legislative Decree 1/2007 of 16 November, which approves the text of the General Law for the Defence of Consumers and Users, CRISCANARIA5, S.L. is responsible for any lack of conformity within two years of delivery.

In the case of non-conformity, you will be informed within two months of becoming aware of the non-conformity by sending an email to tienda@bodynutricion5.com indicating your details, the number of your purchase invoice and the anomaly detected.

Failure to comply with this deadline will not result in the loss of the guarantee, but you will nevertheless be liable for any damage or loss caused by the delay in notification.

En el caso de existir un defecto de fabricación, CRISCANARIA5, S.L. se hará responsable de los costes de devolución, así como de los gastos relacionados con la mano de obra y los materiales.

The item to be returned must be correctly packaged and keep all its original accessories and instructions in order to be returned.

The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, must be read by the purchaser.

The warranty shall be void in the event of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear and tear, installation or misuse of the product, improper handling or use not in accordance with the supplier’s instructions.

Products modified or repaired by the customer or any other person not authorised by the supplier are also excluded from the guarantee.

REFUND POLICY

You have 14 calendar days to return or exchange the product from the date you receive it. We do NOT accept returns or exchanges of bikinis.
The product must be labelled, in perfect condition and returned in its original packaging. Otherwise the amount paid will not be refunded.
The cost of returning the product will be paid in full by the customer.
The amount refunded will be the amount paid for the returned garments, discounting the cost of the return shipment.

How do I return an item?

To return an item that you are not satisfied with, we offer you two options: through our transport companies MRW, GLS or Correos or through any other transport company (e.g. Seur, Nacex, etc.) if it is more convenient for you.

Opción 1 → A través de nuestra empresa de transportes.

The steps you must follow are as follows:

Send an email to tienda@bodynutricion5.com indicating in the subject “return order No. XX”.

Write all the necessary information for the collection of the package.

It is very important that you include your order number in the subject line of the email as well as in the details of the email, otherwise we will not be able to process your return.

Prepare your package for return using the original packaging we sent you, with the item in the same condition in which it was sent, with its original labels and without having been used.

As soon as we receive it, we will request the collection of the package from one of our transport companies (MRW, GLS or Correos).

We will then confirm the date and place of collection.

You must facilitate the collection within a maximum of 3 working days from the date we receive the return email.

Once received in our warehouses, we will check that the item is in the same condition in which it was sent, that it has not been used, that it retains its original labels and its complete original packaging, and we will proceed to refund the money in the same way in which you made the payment.

Option 2 → Via any other carrier.

The steps you must follow are as follows:

Send an email to tienda@bodynutricion5.com indicating in the subject “return order No. XX”.

It is very important that you include your order number in the subject line of the email as well as in the details of the email, otherwise we will not be able to process your return.

Once you have confirmed the return of your order with us, prepare your package for return using the original packaging we sent you, with the item in the same condition in which it was sent, with its original labels and without having been used.

The delivery address that you have to indicate on the package is: CRISCANARIA5 SL Calle Maestro Cervera Lloret, 26 46369 Alborache Valencia

Take it to the chosen carrier’s office and send it postage paid, we will not accept postage due shipments.

Once received in our warehouse, we will check that the item is in the same condition as it was sent, that it has not been used, that it retains its original labels and complete original packaging, and we will proceed to refund the money in the same way in which you made the payment.

For hygienic reasons, leggings and other accessories cannot be returned if the original seal has been removed.

In the event that CRISCANARIA5, S.L., is the cause of a return (sending the wrong product, product in poor condition, etc.) the return must be made through Correos Express and in this case the return costs will be free of charge.

CRISCANARIA5, S.L., reserves the right to refuse returns that do not meet the requirements described above.

Can I make a return in shop?

We do not have a physical store.

What is the deadline for a return?

The maximum period you have to send us an email to tienda@bodynutricion5.com is 14 calendar days from the date of receipt of the order. After this period we will not be able to accept the return of your order.

Do I have to pay anything for my return?

You will have to bear the cost of returning your order. In this case, returns will not be accepted carriage paid.

In the event that the shipment is made by you, it will be your responsibility until it arrives at our warehouses.

How and when will I receive the amount of my return?

Once the return has been approved (when we check that the returned items are in perfect condition and in the same condition as they were sent, that they have not been used, that they retain their original labels and their complete original packaging) you will receive the amount in the same way you made the payment. We will send you a confirmation email indicating the amount that will be credited to your account in a few days. Remember that the crediting of your credit card or PayPal account always depends on your bank.

The amount credited will correspond to the RRP you paid for the returned items.

The transport costs (both shipping and return) will be refunded when CRISCANARIA5, S.L., is responsible for the cause of the return of the product (sending the wrong product, product in poor condition, etc.) and in case of withdrawal.

Right of withdrawal

According to the Distance Selling Regulations, customers in the European Union have 14 calendar days from the date of receipt of the order to exercise their right of withdrawal from their order. You may exercise your right of withdrawal by means of any type of unequivocal statement indicating your decision to withdraw from the contract. You can do so by sending an e-mail to Bodynutricion5@outlook.com

In this case, we will proceed to refund the amount paid (including shipping and return costs) and collect the order following the procedure indicated above.